TicketCo Netherlands B.V. - Terms and Conditions for Event Organisers (Slovakia)
Terms and conditions for using the registration and payment service ticketco.events
Last revised: 13 May 2026 - Version: SK 1.0
1. General provisions
This agreement (the "Agreement") applies between TicketCo Netherlands B.V., registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 80684076, with registered office at Keizersgracht 391-A, 1016 EJ Amsterdam, Netherlands ("TicketCo"), which offers ticket distribution services (the "Services"), and an event organiser (the "Client").
The Agreement must be read and accepted before the Client registers as an event organiser. By registering as an event organiser on TicketCo's website (ticketco.events, including the country-specific paths /sk/, /uk/, /no/, /se/, /ie/, /nl/, etc., hereinafter the "Website"), the Client accepts the Agreement, TicketCo's terms and conditions for end-users, and other information provided on the Website (collectively, the "Terms and Conditions"). TicketCo reserves the right to change the Terms and Conditions. Advance written notification will be provided of changes that are clearly to the Client's disadvantage. In the event of conflict or discrepancy, the Agreement shall take precedence over information otherwise published on the Website.
In the Terms and Conditions, "ticket" refers to the physical or digital proof of the right to a service and/or product from the event organiser, including passes, season cards, vouchers, and gift cards.
2. Checks on the Client
TicketCo may obtain information about the extent to which the Client has the capacity to fulfil its obligations in a satisfactory manner, including business registry searches, credit checks, and KYC/AML measures required under Act No. 297/2008 Coll. on the prevention of money laundering and terrorist financing. TicketCo reserves the right, without giving reasons, to decline to offer one or more Services to the Client.
Before any funds are disbursed to the Client, the Client must successfully complete the customer due diligence and identity verification process (the "KYC process") carried out through TicketCo's payment service provider. The payment service provider is a regulated payment institution and is required, under applicable anti-money-laundering legislation including Act No. 297/2008 Coll. on the prevention of money laundering and terrorist financing, to identify and verify the Client, its beneficial owners and authorised signatories, and the bank account into which settlements are to be paid. As part of the KYC process, the Client shall provide all information and documentation requested — including company registration details, identification of beneficial owners and signatories, and verification of the Client’s settlement bank account — and shall ensure that this information remains accurate and up to date throughout the term of the Agreement.
The Client authorises TicketCo and the payment service provider to carry out such verification and to process and share the information provided as necessary for this purpose. TicketCo may decline onboarding, suspend the provision of Services, and/or withhold disbursement of funds until the KYC process has been satisfactorily completed, and may require further verification at any time where required by law or by the payment service provider.
3. The Services
3.1 General provisions
TicketCo will make its software platform (the "Platform") available to the Client. The Platform is a web-based registration and payment service in which the Client can monitor registrations and sales by logging onto the Website. Users of the Platform are referred to as "End-Users".
3.2 The Services, delivery
a) Conclusion of contract. The conclusion of a contract requires that the Client accepts the Terms and Conditions, registers the contact information requested in connection with registration, and is approved as a Client by TicketCo.
b) Acceptance. The Client must conduct its own test of TicketCo's functionality no later than when it registers an event. The Client must, without undue delay, notify TicketCo in writing if the Client is not satisfied with the Services.
c) Rights. TicketCo retains all rights associated with the Platform and other materials produced by TicketCo. The Client is granted only a limited right of use to the Platform and the materials that have been produced. The Client does not have the right to make any changes to the Platform or to transfer the Services.
d) Operation of the Website and TicketCo. It is the responsibility of the Client to cancel any existing agreements with third parties. TicketCo cannot guarantee that shorter periods of downtime will not occur. The status of any downtime can be found at https://status.ticketco.events.
3.3 The Services, cancellation
The Services will be provided for as long as the Client has an event registered on the Platform and/or final settlement between TicketCo, the Client and the End-Users has not taken place. See also clause 11.
3.4 Support
TicketCo's support department is open on weekdays. Current opening hours and contact options are published on the Website. Support is available by email at support@ticketco.net and via the chat interface on the Website.
4. Data processing agreement
4.1 Parties and roles
For the purposes of entering into a data processing agreement, the Client is the Controller. TicketCo is the Data Processor. The Controller and Data Processor have entered into the following data processing agreement, which forms part of the Agreement.
The Controller is the owner of the data, while the Data Processor handles data on behalf of the Controller. Both parties act in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection of the Slovak Republic.
4.2 Contact persons
The contact person for the Controller is the person who has entered into the agreement on use of the TicketCo service on behalf of the Controller, or a designated contact representing the Controller.
The contact person for the Data Processor is the TicketCo director or the assigned Customer Success Manager.
4.3 Intent of the data processing agreement
Processing of personal data that the Data Processor undertakes on behalf of the Controller consists of making the Services available and performing the necessary maintenance of the Services. The Controller uses the Services to sell goods and services. To make this possible, personal data of data subjects must be stored. When sales occur, receipts and tickets are distributed on behalf of the Controller; these receipts and tickets contain personal data.
The Data Processor shall only process personal data made available by the Controller in accordance with this data processing agreement.
4.4 Duration and termination
The processing of data is not time-limited and continues until the data processing agreement ends in accordance with the Terms and Conditions on use of the Services. When the agreement ends, the Controller may ask the Data Processor to delete the personal data collected and processed, or to return such data to the Controller.
4.5 The parties' responsibilities
The Client, as Controller under the GDPR, is responsible for the personal data that is collected and for ensuring that such data is stored safely. The Controller is responsible for ensuring that the Data Processor complies with the obligations on storage and use of the personal data being processed.
TicketCo, as Data Processor under the GDPR, may only process personal data made available by the Controller in accordance with this data processing agreement. Any other processing or use of data requires explicit agreement with the Controller. The Data Processor shall ensure that personal data made available by the Controller is kept separate from the Data Processor's own data and from data belonging to others.
When the data processing agreement ends, the Data Processor shall ensure that all personal data supplied by the Controller is deleted. Alternatively, the Data Processor may deliver all collected and processed personal data to the Controller.
4.6 Data handling by the Data Processor
The Data Processor may only process personal data in accordance with the purpose of processing set by the Controller and in accordance with this data processing agreement. The objectives of the data processing carried out by the Data Processor on behalf of the Controller are:
- identification of a person in relation to payment for goods and services on behalf of the Controller;
- issuance of personalised tickets;
- electronic distribution of tickets and receipts;
- collection of personal data needed for the Controller to be able to render services pertaining to the Controller's service offering.
4.7 What data is collected
The Data Processor collects the following personal information on behalf of the Controller:
- first name
- surname
- email address
- mobile phone number
- IP address
- browser information
- operating system information
- network supplier
- partial credit card numbers
Collectively, the above constitutes personal data.
4.8 Information security
The Data Processor continuously assesses what security mechanisms are needed for the Services to maintain a sufficient level of security and safe data storage. The Data Processor uses encryption for both collection and storage of personal data, a PCI-DSS certified Web Application Firewall (WAF) to prevent unauthorised access to the Services and to the data stored within the Services, restricted authorised access for personnel processing personal data, and third-party monitoring and surveillance tools.
4.9 Use of sub-processors
The Data Processor uses the following sub-processors for the processing of personal data and its storage:
- Adyen N.V., in relation to payment services provided by the Data Processor;
- Amazon Web Services EMEA SARL, in relation to storage of data directly related to the Services;
- HubSpot, Inc. and Intercom Inc., in relation to support services;
- Innocode AS and Cefalo AS, in relation to the development of the Services.
Additional sub-processors are listed on ticketco.events. The Data Processor shall inform the Controller in advance of any intended addition or replacement of a sub-processor, thereby giving the Controller the opportunity to object to such changes.
4.10 Processor obligations under Article 28(3) GDPR
In addition to the foregoing, the Data Processor shall: (a) process the personal data only on the documented instructions of the Controller, including as regards transfers to a third country, unless required to process by Union or Slovak law, in which case it shall inform the Controller of that legal requirement before processing unless the law prohibits such information; (b) ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality; (c) implement all security measures required under Article 32 GDPR; (d) respect the conditions in Article 28(2) and (4) GDPR for engaging sub-processors, as set out in clause 4.9, and impose equivalent data-protection obligations on them by contract; (e) taking into account the nature of the processing, assist the Controller by appropriate technical and organisational measures, insofar as possible, in responding to requests by data subjects exercising their rights; (f) assist the Controller in ensuring compliance with Articles 32 to 36 GDPR, taking into account the nature of processing and the information available to the Data Processor; (g) notify the Controller without undue delay, and in any event within forty-eight (48) hours, after becoming aware of a personal data breach affecting the Controller's personal data; (h) at the choice of the Controller, delete or return all personal data to the Controller after the end of the provision of the Services, and delete existing copies unless storage is required by law; and (i) make available to the Controller all information necessary to demonstrate compliance with Article 28 GDPR, and allow for and contribute to audits and inspections conducted by the Controller or an auditor mandated by the Controller.
Where personal data is transferred outside the European Economic Area, the Data Processor shall ensure that an appropriate transfer mechanism under Chapter V GDPR, such as the European Commission's Standard Contractual Clauses, is in place.
5. Integrations, API services
a) Access. Application Programming Interface services ("API Services") may be delivered if TicketCo considers the Client qualified to handle receipt of such services in a satisfactory manner. TicketCo reserves the right, without giving reasons, to decline in full or in part to offer API Services and/or to stipulate additional requirements as a condition for providing API Services to the Client. When using API Services, the Client receives a time-limited, non-exclusive and non-transferable licence to use specified parts of TicketCo's programming interface.
b) Obligations. API Services are delivered on the condition that the Client uses the API Services for lawful activities, in a lawful manner, having regard for the interests of TicketCo, the Client and the End-Users. The Client shall prevent exposure of sensitive information, keep transaction and personal data confidential, allow message recipients an easy unsubscribe option, delete or correct data within one business day upon request, adjust API use within one business day for unexpected events (such as cancellations), meet TicketCo's security requirements, provide documentation upon request within one business day, and label public products and services with "Powered by TicketCo" using the official logos.
c) Disclaimer of liability. The API Services are delivered as they are, without guarantees. The Client uses the API Services at its own risk, and shall be solely liable for any damages incurred due to the use of the API Services. For third-party system integrations, TicketCo's responsibility is limited to attempting data delivery in line with third-party instructions.
d) Indemnity. The Client shall compensate, and keep TicketCo indemnified for, any loss, liability or expense that occurs as a consequence of a claim based on the Client's breach of the Agreement or use of the API Services.
e) Use of API calls may incur additional costs depending on the Client’s included API calls.
6. Payments, billing and settlement
a) Settlement. End-Users pay into a settlement account held with TicketCo’s payment service provider. The Client funds account (also referred to in this Agreement as the balance account) is the account in which ticket buyers’ funds are held with TicketCo’s payment service provider — for example, the balance account maintained within Adyen — pending settlement to the Client.
b) Prices. Prices are stated on the price list published on the Website at any given time. Price increases for ongoing events require advance written notice. TicketCo may adjust pricing if unforeseen circumstances make the work substantially more time-consuming or expensive than anticipated.
c) Time of settlement. TicketCo deducts its fees from the client funds account as payments arrive. Disbursement to the Client occurs without unnecessary delay after the event has been held, unless otherwise expressly agreed. TicketCo reserves the right to withhold or reverse funds where reasonably required to protect End-Users or to address legitimate concerns, including unjust enrichment (condictio indebiti), agreement invalidity, fraud, or event cancellation. This includes the ability to deduct fees, and other owed elements, from the Client’s balance account in order to satisfy TicketCo’s, ticket buyers’, or payment service providers’ claims against the Client.
d) Complaints. Should the Client believe that the fees TicketCo has calculated are too high, TicketCo must be notified of this in writing as soon as possible.
e) Payment stream. The Client may not instruct End-Users to pay for tickets without using TicketCo.
f) VAT. The Client is responsible for the correct categorisation and rate of Slovak VAT on tickets and related goods or services sold via the Services, including the application of the standard rate, the reduced rate for cultural events under the Slovak VAT Act (Act No. 222/2004 Coll.), or any other applicable treatment. The Client shall correctly mark each ticket type with the relevant VAT category. TicketCo relies on the Client's VAT categorisation without independent verification.
7. Guarantees and limitations
a) TicketCo guarantees that the Services will be performed with reasonable proficiency and diligence. TicketCo does not guarantee that the Services will satisfy the Client's particular purposes or requirements, or that the Services will be uninterrupted or error-free.
b) TicketCo guarantees that the uptime in each individual calendar month for its web services will be at least 98%, calculated as an average across all calendar days in the month.
c) Should the Client notify TicketCo in writing of a breach of the above guarantees, TicketCo undertakes to make reasonable efforts to remedy the situation at its own expense. If such efforts are unsuccessful, TicketCo's liability is limited to refunding the amounts paid for the affected service during the breach period.
d) TicketCo is not liable to the extent that a non-conformity was caused by errors committed by parties other than TicketCo.
8. Liability and rights in the event of infringements
a) Defence. TicketCo shall defend and indemnify the Client against claims presented to the Client based on materials delivered by TicketCo infringing the intellectual property rights of a third party, provided the Client promptly notifies TicketCo, grants TicketCo control of the defence and settlement, cooperates fully, and follows TicketCo's instructions.
b) Exceptions. The above does not apply to infringements arising from non-compliant use of materials, unauthorised modifications, the Client's failure to implement TicketCo fixes, distribution to third parties by the Client, or combination of TicketCo materials with non-TicketCo materials.
c) Remedies. If infringement is claimed, TicketCo may secure continued use rights, replace materials with equivalent alternatives, or modify materials, in each case at TicketCo's expense. If rights cannot be secured and materials cannot be altered or replaced, the Client shall return them and TicketCo's maximum liability is to refund amounts paid, less benefits the Client has received from use.
d) Exclusive remedy. The provisions of this clause represent TicketCo's complete liability and the Client's sole remedies for infringement claims.
e) Client content. The Client is solely liable for the content the Client publishes on the Website and shall indemnify TicketCo against any claims arising in connection with such content. Content must be removed immediately upon TicketCo's request.
f) Prohibited use. The use of TicketCo to market or sell tobacco or other goods or services prohibited under Slovak law is not permitted.
9. Limitation of liability
Beyond the delivery of the Services, the Client may pursue TicketCo, its partners, employees, assistants and representatives only for direct losses caused by wilful misconduct or gross negligence. TicketCo's liability is, in all circumstances, limited to the amount the Client has paid for the relevant Services. Nothing in this Agreement limits or excludes liability that cannot be excluded under mandatory Slovak law.
10. Cooperation
a) Cooperation duty. The Client shall cooperate with TicketCo in the performance of the Services, including providing TicketCo with the necessary facilities and access to appropriate data, information and personnel. TicketCo's performance depends on timely, effective fulfilment by the Client of these duties and on timely decisions and approvals.
b) Impact of non-cooperation. The Client's lack of participation may negatively affect TicketCo's ability to meet its obligations. Milestones and fixed-price services may require adjustment, and additional services traceable to the Client's issues shall be billed according to TicketCo's rates.
c) Data reliance. TicketCo may rely on data and materials provided by the Client without independent verification.
d) Advice and recommendations. TicketCo's service delivery may include advice. All decisions regarding such advice remain solely the Client's responsibility.
11. Termination
a) Termination for breach. Each party has the right to terminate the Agreement if the other party has materially breached the Agreement and has not remedied the breach within thirty (30) days of receiving written notification. Unpaid invoices, non-compliant use of the Services, or use that damages TicketCo or third parties shall always constitute a material breach.
b) Termination for other reasons. If the Client wishes to terminate the Agreement for other reasons, the Client shall provide TicketCo with written notification with a minimum of three (3) months' notice.
c) Payment upon termination. The Client shall pay all earned and accrued fees and expenses through the end of the termination period and shall reimburse TicketCo's reasonable termination costs, except where termination results from TicketCo's material breach.
d) Early-termination compensation (fixed-term contracts only). Where the Client has agreed a fixed term for the Services (whether in this Agreement, an order form, or a separate commercial agreement) and terminates the Agreement before the end of that fixed term otherwise than for TicketCo’s material breach — including by moving the ticketing of events to another provider — the Client shall pay TicketCo compensation equal to the TicketCo fees that TicketCo would reasonably have earned over the remainder of the fixed term. This amount shall be calculated by reference to the average TicketCo fees earned from the Client over the preceding twelve (12) months (or, where the relationship is shorter, annualised over its actual duration). The parties agree that this is a genuine pre-estimate of TicketCo’s loss and constitutes a contractual penalty within the meaning of § 300 et seq. of the Slovak Commercial Code (Act No. 513/1991 Coll.); it is in addition to, and does not limit, any other amounts the Client owes to TicketCo on or in connection with termination or exit — including fees already earned and accrued under clause 11(c), outstanding invoices, chargebacks, refund liabilities, and any negative balance on the client funds account — all of which remain fully recoverable and which TicketCo may set off against any amounts otherwise due to the Client. Where no fixed term has been agreed, the Client may terminate in accordance with clause 11(b) without incurring this compensation.
12. Confidentiality
Each party has an obligation to maintain confidentiality with regard to data and information that the party learns during the term of the Agreement, where the other party may reasonably be expected to want such information treated confidentially. Third-party assistants shall be subject to the same obligation. These provisions shall apply for two (2) years after the termination of the Agreement. TicketCo employees are subject to written confidentiality undertakings.
13. Information about the Client
Service-related company and personal information is stored in TicketCo's customer database. Credit and KYC/AML checks may be conducted in accordance with clause 2. Natural persons may exercise their rights under the GDPR and Act No. 18/2018 Coll., including the right of access and the right to rectification of inaccurate or incomplete information.
In the course of delivering the Services, TicketCo may receive, process, and transfer Client information between affiliated companies, sub-processors, and contractors. TicketCo and its affiliates may process Client information for communications, event invitations, and the distribution of materials. To the extent TicketCo's processing of Client information complies with this Agreement or standard service practices, the Client shall indemnify and hold TicketCo harmless from all third-party claims, liability, losses, and reasonable costs arising from such processing.
14. Blocking of Services
TicketCo may close the Client's access partially or wholly without prior warning in cases of: breach of obligations; abuse of equipment or networks; degradation of the experience of other customers; risk of material or reputational damage; or the offering of restricted products (including tobacco) or goods or services prohibited under Slovak law. TicketCo cannot process the collection of sensitive personal data via the Services. Where possible, TicketCo will attempt to give advance notice.
15. Deadline for complaints
The Client must notify TicketCo in writing without undue delay, and in any event within twelve (12) months, of becoming aware of any circumstance that may give grounds for a claim. Failure to give such timely notice may be taken into account by TicketCo in assessing the claim and the resulting loss. The statutory limitation periods under Slovak law (including the Slovak Commercial Code, Act No. 513/1991 Coll.) apply to any claim under or in connection with this Agreement.
16. Independent contractors
The parties acknowledge that they are independent contractors. Neither party is or shall become the other's agent, distributor, officer, or representative. Neither party may present itself as the agent of the other or create obligations in the name of the other.
17. Force majeure
Except for payment obligations, neither party is liable for delays or non-performance resulting from circumstances beyond its control, including fire or other accidents, strikes or labour conflicts, war or violence, pandemic-related public health measures, or laws, orders, or demands from public authorities.
18. Employees
During the term of the Agreement and for three (3) months thereafter, neither party may contact employees of the other party who have been directly involved in the Services regarding employment or engagement, without the express written consent of the other party.
19. Customer references
The parties consent to the other's name and logo being used in presentations, marketing materials, customer lists, financial reports, websites, and other marketing activities. TicketCo may identify the Client as a customer and may generally describe the types of services provided in marketing materials, presentations, and proposals to existing or prospective clients.
20. Surviving provisions
Clauses 4, 5, 6, 7, 8, 9, 10, 11, 12, 15, 16, 17, 18, 20, and 22 shall survive termination of this Agreement.
21. Assignment
TicketCo may transfer its rights and obligations under this Agreement unless such transfer would be unreasonable to the Client. The Client may transfer its rights and obligations only to entities within the same group of companies.
22. Choice of law and legal venue
This Agreement is governed by and shall be construed in accordance with the laws of the Slovak Republic and shall be subject to the exclusive jurisdiction of the competent courts of the Slovak Republic, with the District Court of Bratislava I (Okresný súd Bratislava I) as the court of first instance for any dispute that falls within its subject-matter and territorial jurisdiction. This Agreement is drawn up in the English language, which shall be the governing language.
© TicketCo Netherlands B.V. 2026